Aktion	Zweigstelle	Standorte	Mediengruppe	Status	Frist	Vorbestellungen
Vorbestellen	Zweigstelle: Onleihe	Standorte:	Mediengruppe: e-Medien Onleihe	Status: download	Frist:	Vorbestellungen: 0

Help customer service teams unlock hidden potential and take customer service to new levels. In this course, designed to benefit managers and frontline employees alike, instructor Jeff Toister shares research and offers insight into what elite customer service professionals know and do, and discusses the two basic needs of every customer. Find out how social pressure can affect quality of service, learn what highly motivated customer service employees have in common, and discover ways to encourage people to work together as a team.